Answers to the most common questions about using 快连.
Every new user receives a 72-hour full-feature free trial. After the trial, choose from flexible subscription plans, all with a no-questions-asked refund policy.
快连 runs on Windows, macOS, iOS and Android. A single subscription can be used on multiple devices at the same time.
Try switching to a different node, restart the client, or check your local network. If the issue persists, upload logs from Settings and our support team will follow up within 24 hours.
No. We strictly follow a No-Log policy — we never record connection duration, visited URLs, or real IP addresses. Everything is end-to-end encrypted.
iOS users manage subscriptions in the App Store. On other platforms, sign in to the account center on our site and cancel in "My Subscription".
Yes. A single account can stay online on up to 5 devices simultaneously across phones, tablets and computers.
Click "Forgot password" on the sign-in page. We'll email or text a verification code to reset your password.
Use the in-app support entry, the contact link in the footer, or email support@kluiapp.com.cn. We provide 24/7 bilingual support in English and Chinese.
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